This document outlines the terms under which complainants and other parties engage with the Sport Integrity Commission Te Kahu Raunui Resolution Service (the Service). By participating in the complaint resolution process (which will include investigations), you acknowledge and agree to the following.
1. Purpose of the Service
The Service provides an independent and impartial process to help resolve complaints connected to sport and recreation. It does not act as a legal representative for any party and does not provide legal advice.
2. Confidentiality
All information shared during the complaint process is treated as confidential and will only be used for the purpose of resolving the complaint.
Parties must not disclose details of discussions, mediation, or any other resolution process to third parties, unless required by law, or otherwise agreed by all of the parties involved.
The Service may share information with relevant parties as necessary to facilitate resolution but will take reasonable steps to maintain confidentiality and privacy.
3. Use of information
Information provided to the Service may be used to assess, investigate, and resolve the complaint.
The Service may anonymise and use data for reporting, training and service improvement purposes.
Information may be shared with other government agencies or regulatory bodies where legally required.
The Commission’s Privacy Policy and Transparency Statement which outline how we handle personal information and public disclosures, can be found on our website.
4. Privacy and Data Protection
Personal information collected by the Service will be handled in accordance with applicable privacy laws and regulations and the Commission’s Privacy Policy.
Participants have the right to access and correct their personal information held by the Service.
5. Support Services
Complainants and other parties may access counselling and support services were required. For assistance, you can contact [Insert Active+ details].
Additional Support services and information are available on our website
6. Participation in good faith
Parties are expected to engage in the process honestly, cooperatively and in good faith.
Any attempt to mislead, withhold relevant information, or act in a manner that disrupts the resolution process may result in the complaint being closed.
7. Resolution outcomes
The Service aims to facilitate a resolution that is fair and appropriate for all parties.
Any agreements reached through mediation or facilitated resolution may be documented and where agreed, may be binding on the parties.
If a resolution cannot be reached, parties may have the option to pursue alternative dispute resolution processes or legal action.
The Service does not guarantee a particular outcome but will endeavour to ensure a fair and transparent process
8. Investigations
Where resolution is not reached, or is otherwise not considered appropriate, the Commission has the ability to commence an investigation under section 32 of the Integrity Sport and Recreation Act 2023 (the Act) if it considered there is a threat to integrity and it is considered in the public interest for it to do so. The basis upon which the Commission may commence a section 32 investigation is contained on our website at Public interest.
Where the complaint relates to a sport or recreation organisation that has adopted the Code of Integrity for Sport and Recreation (the Integrity Code), then the Commission will have the ability to investigate any breaches of the Integrity Code.
9. Changes to these terms
The Service reserves the right to update these terms as necessary. Participants will be notified of any significant changes.
If you have any questions regarding these terms please contact us at [email protected].
By engaging with the Service, you make knowledge that you have read, understood and agree to these terms.
