Contact these support services
You may be upset or worried about harmful behaviour or a serious incident you have seen or experienced. Access these services if you or someone else needs support or advice.
In an emergency, call the police on 111.
General services
Victim Support – 0800 842 846 (24hr service) for all victims of serious crime.
Samaritans – Call 0800 726 666
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO) Lifeline – Call 0800
LIFELINE or 0800 543 354 or text 4357
Need to Talk? 1737 Free call or text 1737 any time for support from a trained counsellor
Grief services
Skylight – Call 0800 299 100 Specialises in helping children, young people and their families/whanau through tough times of change, loss, trauma and grief
Mental health services
Alcohol and Drug Helpline – Call 0800 787 797 phone or online chat for people dealing with an alcohol or other drug problem
Anxiety phone line – Call 0800 ANXIETY or 0800 269 4389
Depression Helpline – Call 0800 111 757 or text 4202
Supporting Families in Mental Illness – Call 0800 732 825 For families and whānau supporting a loved one who has a mental illness
Youth services
Youthline – Call 0800 376 633 or text 234 Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age (24 hr service)
Oranga Tamariki – Call 0508 326 459 if you’re worried about a child and want to make a referral or report of concern
Gender and sexuality services
OUTline NZ – Call OUTLINE or 0800 688 5463 – Provides confidential telephone support for sexuality or gender identity issues
Sexual violence services
Rape Crisis Centres – Call 0800 883 300 for contact details of your local centre, provides support for survivors of rape and sexual abuse, their families, friends and whānau
Safe to Talk – Call 0800 044 334 for a 24/7 sexual harm helpline
Male Survivors Aotearoa New Zealand – Call 0800 044 334 Offers one- to-one, peer and support groups for male survivors of sexual abuse and their significant others
Tu Wahine Trust – Call 09 838 8700 For kaupapa Māori counselling, therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau
ACC Sensitive Claims Unit – Call 0800 735 566 Treatment for claims related to sexual abuse or sexual assault
Family violence services
Family Services 211 Helpline (0800 211 211) – For help finding (and direct transfer to) community-based health and social support services in your area
Women’s Refuge – 0800 REFUGE or 0800 733 843 – Women’s Refuge provide 24 hour support, advocacy and accommodation for women and their children experiencing family violence
